Android handsets failed at twice the rate of iPhone units during Q2 2017

September 18, 2017
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The latest State of Mobile Device Performance and Health report was just issued by Blancco Technology Group and it revealed that during the second quarter, one out of every four Android devices failed worldwide. That was more than double the 12% of iPhone models that failed globally during the same three month period. In North America, the gap was even wider with 24% of Android phones going down vs just 8% of iPhonehandsets. Strangely, in Asia the numbers were reversed with 60% of iPhones failing versus 28% of Android flavored handsets.

From April through June, Samsung handsets accounted for a stunning 61% of failed Android phones. LG was next with 11%. In fact, according to the report, the five Androidhandsets with the highest failure rates were all Samsung models. 6% of Samsung Galaxy S7 edgeSamsung Galaxy S5 and Samsung Galaxy S7 models failed. The Samsung Galaxy S7 Active and the Samsung Galaxy Express Prime had 4% failure rates. Overall, nine out of the top ten Android phones with the highest failure rates were branded with the Samsung name.

As for iOS, the most failure prone model in Q2 was the Apple iPhone 6 with a 26% failure rate. The iPhone 6s and iPhone 5s were next on the list, each with a failure rate of 11%.

The biggest complaint from iPhone users during the second quarter was the heating up of the device (11%), followed by issues with Wi-Fi (9%); problems with the receiver (6%), headphone (5%) and headset (4%). In North America, Wi-Fi was the top problem on iPhone models (15%), followed by Mobile Data issues (7%).

Android users worldwide complained the most about performance (25%), USB (11%), battery charging (11%). the carrier signal (9%) and the screen (3%). The top two problems in North America were performance and battery charging with 37% and 14% of the complaints, respectively.

The “app crashing rate” on iOS during the second quarter was 54%. Not only was that up 8% from the 50% rate recorded in the first quarter, it was more than five times the 10% app crashing rate seen on Android devices during Q2. What apps are crashing the most on iOS? During the second quarter, messaging apps like Instagram and Messenger both crashed at an 8% rate. Pinterest was next (6%) with Facebook and Google (5% each) following. Other popular apps on the list include Snapchat (4%), WhatsApp (3%) and YouTube (3%).

“App crashing” leaders on Android from April through June included Facebook (12%), the Address Book (5%), Google Play (4%), Messenger (2%) and Weather (2%).

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